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Shopping Conditions

1. SERVICE 

At Lanasalpaca, our first priority is customer satisfaction and we want to achieve it through excellent service. Therefore, we ensure that the quality of our products and delivery terms are the same as the terms stated below. The weight and size of our products are specified on the website.

Help

If you need help with your online purchase or with anything product-related, we will be happy to help you. Just send us an email at info@lanasalpaca.com

Privacy

All information provided by customers of Lanasalpaca will be treated with extreme privacy and will not be provided to third parties except when necessary to deliver your order (for example, to our transport companies for the delivery).

PayPal directly treats bank data. We have chosen this provider as our electronic payment service because it is the fastest and most secure way to pay online. Therefore, Lanasalpaca will never see the information on the customers’ credit card and will only receive the payment and order details through PayPal. For more information visit www.paypal.com or http://www.redsys.es/, or contact us through the contact form.

We reserve the right to use commercial data anonymously to study buying habits and behaviors.

 

2. ORDERS

Price

Price of the products will be as stated on our web site at any time unless something goes wrong.

All prices include current VAT but exclude shipping costs which vary depending on the number of products purchased and the country of the delivery. 

The prices shown in our products do not include VAT

Coupon codes cannot be combined with additional coupons and are not applicable during sitewide promotions. In the case of sitewide discounts or sales, coupons are not valid and the existing promotion will be applied to your order. 

Sales

We don't offer price adjustments for orders made prior to or following a sale.

Order Confirmation

Once the customer has paid for the order, he will receive an email confirmation.

 

3. PAYMENT

Payment method

Payments for orders can be made with credit or debit card, through an online Virtual TPV, through a PayPal account or by bank transfer.

IMPORTANT:  THERE IS NO NEED TO HAVE A PAY PAL ACCOUNT, THE CUSTOMER MAY PAY WITH CREDIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS or AURORA).

If you choose the payment by Virtual TPV, you need to know that this payment is 3D Secure Payment. You will need to confirm your order. For that, you will receive a code on your mobile phone to finalized the order.

Choosing bank transfer, you will receive an email with the data for doing the transfer. Please take note that can last two days to receive the money in our bank account. Once received, the order will be prepared and delivered.

 

Privacy and Security

PayPal and Redsys are the most reliable and secure companies for making quick online payments. Lanasalpaca will never actually see the information on the customers´ credit card and will simply receive the payment and order details through PayPal. For more information, visit www.paypal.com or http://www.redsys.es/, or contact us through the contact form.

 

4. COLORS OF THE YARNS

Due to the treatment of the pictures and the different resolutions of computer monitors, the real color of the yarn may differ from the one seen in the website.

 

5. COMPANY

For any question, suggestion or complaint, the client can contact us by email at info@lanasalpaca.com

 

 

LANASALPACA YARNS

ES24370090A

C/ Fuente Sierra s/n

Altura – Castellón – 12410

+034-964146307

info@lanasalpaca.com

www.lanasalpaca.com

 

Ley Aplicable: Española

Tribunal competente: España


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